Custom Call Center Status
To create Custom Call Center Status you will need to be Call Center Supervisor or higher.
Create Custom Call Center Status
- Login to the TIPS Portal
- Upon Logging on, click on Settings within the Call Center Tab (alternatively, you can reach the same setting under Reports -> Settings)
- Once the modal window displays, click on Custom Status, Type your new Status and Press the +.
- Once Saved, the Custom Status is available to Agents within the Portal or Progressive Web Application.
Reporting
- Go to the Call Center Dashboard and click Reports.
- Go to Agent Availability Tab.
- Under Table Settings, Check or Uncheck which Status' you like to See.
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