Custom Call Center Status

Custom Call Center Status

To create Custom Call Center Status you will need to be Call Center Supervisor or higher.

Create Custom Call Center Status

  1. Login to the TIPS Portal
  2. Upon Logging on, click on Settings within the Call Center Tab (alternatively, you can reach the same setting under Reports -> Settings)
  3. Once the modal window displays, click on Custom Status, Type your new Status and Press the +.
  4. Once Saved, the Custom Status is available to Agents within the Portal or Progressive Web Application.

Reporting

  1. Go to the Call Center Dashboard and click Reports.
  2. Go to Agent Availability Tab.
  3. Under Table Settings, Check or Uncheck which Status' you like to See.


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