Custom Call Center Status

Custom Call Center Status

To create Custom Call Center Status you will need to be Call Center Supervisor or higher.

Create Custom Call Center Status

  1. Login to the TIPS Portal
  2. Upon Logging on, click on Settings within the Call Center Tab (alternatively, you can reach the same setting under Reports -> Settings)
  3. Once the modal window displays, click on Custom Status, Type your new Status and Press the +.
  4. Once Saved, the Custom Status is available to Agents within the Portal or Progressive Web Application.

Reporting

  1. Go to the Call Center Dashboard and click Reports.
  2. Go to Agent Availability Tab.
  3. Under Table Settings, Check or Uncheck which Status' you like to See.


    • Announcements

    • Welcome to our Customer Portal

      Hello and welcome to our new Support Portal! Please register to view and submit tickets. If you have an immediate request, please call us at 855-878-TIPS (8477) or 9102494255

    • Related Articles

    • Bulk Editing Users within TIPS Portal

      We have introduced a new feature that will allow you to bulk edit multiple users within the TIPS Portal. Items that can be bulk edited are as follows - Site Department Scope (Office Manager, Call Center Agent, Call Center Supervisor) Caller ID ...

    • TIPS Webphone

      Prerequisites To utilize the Webphone feature, please ensure you have the following: A microphone/headset Your TIPS Portal Username and Password - Please submit a ticket if you need us to reset/provide. Google Chrome Logging In Go to ...

    • Basic Portal User Guide

    • How Can Another Application Log A User Into the Portal

      Prerequisites - You will need API/Developer Access for your Site - Please send a request to True IP Solutions in case you currently do not have access. If requests are going to be coming from an IP other than the local Portal/API servers, Please ...

    • TIPS Fax Platform

      This article goes over how to setup Faxing within the TIPS User Portal. Office Manager is required to set Faxing for their end users. Users that use MFPs or Fax Machines will need an ATA provided by TIPS. Lastly, you can port your existing numbers or ...