Network and Firewall Requirements for TIPS Phones

Network and Firewall Requirements for TIPS Phones

As with all internet-connected technology, there are some requirements and best practices to be aware of when installing True IP phones. 

Requirements


The phones must be able to communicate with our servers on specific ports. Please open the following ports to each of our server's IP addresses for VOIP communications.

SIP IP Addresses and Ports

Server
Alias/Registration Proxy
IP Address
atlanta-nms.trueipsolutions.com
sip1.sbcproxy.com
161.129.71.162
indiana-nms.trueipsolutions.com
sip2.sbcproxy.com
199.168.131.66
dallas-nms.trueipsolutions.com
sip3.sbcproxy.com
173.254.251.162
mcnc1-nms.trueipsolutions.com
sip8.sbcproxy.com
152.46.24.12
mcnc2-nms.trueipsolutions.com
sip9.sbcproxy.com
152.46.24.13

Purpose
Protocol
Port(s)
SIP Registration
TCP/UDP
5060
SIP TLS Registration
TCP
5061
RTP (Audio) Traffic
UDP
5000-60000
Application Communication
TCP
8001
Webphone Communication
TCP
9002

Provisioning IP Addresses and Ports

There are some requirements related to the autoprovisioning of the phones as well as some maintenance and troubleshooting functions. Our provisioning server does not require any specific ports to be opened for inbound communication, simply allow the phones to contact 161.129.71.163 for provisioning.

Yealink maintains several servers that we use for advanced troubleshooting and maintenance, please whitelist the following IP addresses and ports. This is not strictly necessary to the function of the phones, but please bear in mind that lack of access from these IP addresses may decrease our ability to provide remote support.


Server
Location
IP Address
YMCS (Yealink Cloud Management)
America
54.174.154.29
YMCS (Yealink Cloud Management)
America
52.5.133.228
YMCS (Yealink Cloud Management)
Europe
3.124.172.120
YMCS (Yealink Cloud Management)
Europe
52.58.53.137
RPS (Remote Provisioning Service)
America
52.71.103.102
RPS (Remote Provisioning Service)
America
47.89.187.0
RPS (Remote Provisioning Service)
Europe
52.29.124.181
RPS (Remote Provisioning Service)
Europe
3.124.165.251
RPS (Remote Provisioning Service)
Hong Kong
47.75.58.202


Service
Port TCP/UDP
YMCS
80
YMCS
443
YMCS
9989
YMCS
8443 (RPS API)
YMCS
8445 (YMCS API)
YMCS
8446 (download config)
RPS
443
RPS
8443 (RPS API)

Network and Firewall Miscellaneous

  1. Phones do use LLDP and CDP by default. If not configured on your network it may need to be disabled on the phone. 
  2. Phones can be tagged on a specific VLAN by way of configuration overrides from our servers if needed.
  3. Many firewalls employ SIP ALG in some form. This is harmful to SIP traffic more often than helpful. Research your firewall to determine the best way to disable SIP ALG.

    • Announcements

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      Hello and welcome to our new Support Portal! Please register to view and submit tickets. If you have an immediate request, please call us at 855-878-TIPS (8477) or 9102494255
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