In the course of troubleshooting Yealink phones it is sometimes necessary to provide the support team with the IP address of a phone. Follow the directions below to find the IP address.
Press the Menu softkey on the phone in question.
Highlight the Status menu option and press the Enter soft key or physical OK key.
The top line of the status screen should begin with IPv4 and be followed by a series of four numbers separated by decimal points. This is known as an IP address and is what is needed by support.
If the IPv4 line is blank, it means that the phone does not have an IP address and the support team will need to know this.
IP Address Changes
UPDATE (7/19): IP and DNS changes are complete and we're in the 'cleanup' phase now. Any devices still registered to the Clinton, NC server will need to be identified and manually moved to the Atlanta, GA server. If you have any devices not ...
TrueI IP Solutions Okta Portal Integration
Configuring Okta OIDC Integration with True IP Solutions Supported Features The Okta/True IP Solutions OIDC integration currently supports the following features: IdP-initiated SSO For more information on the listed features, visit the Okta Glossary. ...
My Phone says 'No Service'
When your phone displays 'No Service' it can mean the following: 1. Check to see if the phone is obtaining an IP Address a. Press the physical OK Button on your phone b. A Status screen will display revealing an address. ...
Network and Firewall Requirements for TIPS Phones
As with all internet-connected technology, there are some requirements and best practices to be aware of when installing True IP phones. Requirements The phones must be able to communicate with our servers on specific ports. Please open the ...
SFTP Integration for Recorded Calls
We now have SFTP Integration available that will allow you to import daily recorded calls to a SFTP Server of your choice. The service will run daily at midnight, and create a folder with the date stamp - Files will be named with the Date, Time, the ...