Office Manager - Auto Attendant Speech Recognition
Using Speech Recognition
To use Speech Recognition, open any auto attendant and click the Options button.
Speech keywords are on a new tab in the Options modal.
- On the Speech Keywords tab, you will see the digits configured in the Dial Pad Menu and the destination they are routed to.
- Click on a digit and a field will appear. Enter the words you would like to use in order to match this option. For example, if you wanted the number 1 to route to an accounting department you could use the words accounting, billing, payments, or invoices; so when callers say those keywords it will route the caller to the destination configured. Enter each keyword or phrase and click the Add button. The keywords will be displayed as chips beside each routing option and can be removed by clicking the X in the chip.
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