To enhance the security and reliability of phone provisioning, True IP Solutions has implemented an updated authentication method for device configuration downloads. This improvement helps ensure that only authorized devices are able to retrieve configuration files.

What is phone provisioning?

Phone provisioning is the process that allows a phone to securely download its configuration settings when it is first connected, restarted, or reset.

What has changed?

Provisioning now uses device-specific authentication. Each phone is authenticated using a unique set of credentials before it is allowed to download its configuration. This additional layer of protection aligns with industry best practices and is designed to be seamless for end users.

Benefits

• Improved protection against unauthorized access to configuration files
• Reduced risk of configuration exposure from automated scanning or guessing attempts
• More secure and reliable provisioning for supported devices

Do I need to do anything?

No action is required for existing customers. If your phones are currently deployed and operating normally, they will continue to function as expected.

When might I notice an issue?

In some cases, provisioning may require verification of the device credentials, such as when:

• A phone has been factory reset
• A device is being reprovisioned for another user.
• The device credentials were entered incorrectly

What to do if a phone will not provision

1. Avoid repeatedly factory resetting the device.
2. Confirm the device has network connectivity (internet access and DHCP, if applicable).
3. Contact True IP Solutions Support for assistance verifying device provisioning credentials.

Need assistance?

If you experience provisioning issues or have questions about this update, please contact our support team. We can quickly verify device provisioning credentials and assist with restoring service.

Email: support@trueipsolutions.com
Phone: 910-249-4255