TIPS Mobile Android Troubleshooting

TIPS Mobile Android Troubleshooting

Inbound Calls Not Ringing When App is Closed


Android relies on a service known as PUSH to send updates to their phones while the app in question is closed or the phone is asleep. However, certain settings can prevent PUSH from working correctly for individual apps. If calls are not ringing when the TIPS Mobile application is not actively open on the screen, follow the directions below.*

*Note, these directions are specifically using a Samsung Galaxy S20 on Android version 10. Actual steps may vary by phone and Android version.

1. Navigate to Settings and find Apps.



2. Find and select TIPS Mobile from the list of apps.



3. Select Mobile Data inside the TIPS Mobile App info screen.



4. Ensure that both options, "Allow background data usage" and "Allow data usage while Data saver is on" are selected.



If these steps don't work or if additional help is needed, please contact your telephone support associate for further assistance.

Performing a Clean Uninstall of TIPS Mobile

Sometimes doing a clean uninstall can resolve a lot of issues, especially if reinstalling the app did not resolve your issue. Please follow the steps below to do a clean uninstall of the App -
  1. Go to Settings
  2. Apps
  3. Go to TIPS Mobile
  4. Scroll Down and select Storage
  5. Click on Clear Data and Clear Cache


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