True Talk+ SMS
True Talk+ is the new and improved App that is replacing the TIPS Mobile Platform. With that said, there is a brand new interface for messaging that will be explained in the article. In order to send messages via SMS & MMS, a user with an SMS-enabled number will need to be established in the portal. Please contact Support for details.
To maintain successful communication with message recipients, a 10DLC Brand & Campaign registration will need to be established. Please see the following article to get started: 10DLC Registration.
Messages Tab
To access messaging within the TrueTalk+ app, navigate to the Messages tab at the bottom of the screen. Once on that screen, select the draft message button at the top right to send a message.
New Message
The New Message screen will allow you to type in numbers to send messages to. Much like any other messaging service, start by typing the number into the To: box. This box will accept 10-digit and 11-digit numbers, as well as selecting contacts from the dropdown list as they appear. Once the number or contact is in the box, you can start typing your message in the text box below. Once the message is complete, select the Send button (paper airplane) to send the message.
Conversation Screen
Once the message has been sent, you will be redirected to the conversation. From here, you can view replies and send more messages to the recipient as needed.
Conversation List Screen
Select the back button to return to the conversation list screen. On this screen, you can see all available conversations and select them. To select a conversation, press on the number or contact you want to send another message to. To delete conversations, select the Edit button at the top of the page.
Delete Conversations Screen
On this screen, you can select individual conversations for deletion by selecting the contact. If you want to delete all contacts, select Delete All Messages at the bottom of the page.
Replies
Once the recipient, replies you will see a notification bubble popup.
Announcements
Welcome to our Customer Portal
Hello and welcome to our new Support Portal! Please register to view and submit tickets. If you have an immediate request, please call us at 855-878-TIPS (8477) or 9102494255
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