User Star Codes

User Star Codes

Star Code

Feature Description

***

Dynamically Park a Call

*<Call Park Queue>

Park a Call

*35<Extension Number>

Call Pickup

*36

Domain Pickup

*37

Group Pickup (Department)

*40

Activate Forward

*41<Forwarding Number>

Set Forward Busy Destination

*42<Forwarding Number>

Set Forward No Answer Feature

*50

Make Agent Auto-Available for Call Queues

*55<Call Park Destination>

Retrieve a call from a Call Park Queue

*62

To Voicemail - Password Only

*67<10 or 11 Digit phone number>

To Connection w/ Privacy DID 11 Digit

*67<Extension Number>

To User w/ Privacy

*69

Call Return

*72<Forwarding Number>

Set Forward Destination

*73

DeActivate Forward

*78

Activate Do Not Disturb

*79

DeActivate Do Not Disturb

*88

Make Agent Available for a Queue (Online)

*89

Make Agent Unavailable for a Queue (Offline)

*90

Activate Forward Busy

*91

DeActivate Forward Busy

*92
Activate Forward No Answer
*93
Deactivate Forward No Answer
*98
Transfer to an Extension
*99
Transfer to Self


Shortcut

Feature Description

03<Extension Number>

Transfer a call directly to voicemail

99<Extension Number>

Auto Answer/Intercom

5000

Unregistered Login to VMail (prompted for account number and password)

5001

Registered Login to VMail (prompted for password only)

5002

Hot Desking Sign In



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