|
Star Code |
Feature Description |
|
*** |
Dynamically Park a Call |
|
*<Call Park Queue> |
Park a Call |
|
*35<Extension Number> |
Call Pickup |
|
*36 |
Domain Pickup |
|
*37 |
Group Pickup (Department) |
|
*40 |
Activate Forward |
|
*41<Forwarding Number> |
Set Forward Busy Destination |
|
*42<Forwarding Number> |
Set Forward No Answer Feature |
|
*50 |
Login to all assigned Call Queues |
| *51 | Login to all assigned Call Queues for 1 call |
*52 | Log out of all assigned Call Queues |
*53<Queue Extension> | Log in to a specific Call Queue |
|
*55<Queue Extension> |
Log out of a specific Call Queue |
| *56<Queue Extension> | Log into or out of a specific Call Queue |
|
*62 |
To Voicemail - Password Only |
|
*67<10 or 11 Digit phone
number> |
To Connection w/ Privacy
DID 11 Digit |
|
*67<Extension Number> |
To User w/ Privacy |
|
*69 |
Call Return |
|
*72<Forwarding Number> |
Set Forward Destination |
|
*73 |
DeActivate Forward |
|
*78 |
Activate Do Not Disturb |
|
*79 |
DeActivate Do Not Disturb |
|
*88 |
Make Agent Available for a
Queue (Online) |
|
*89 |
Make Agent Unavailable for a
Queue (Offline) |
|
*90 |
Activate Forward Busy |
|
*91 |
DeActivate Forward Busy |
*92 | Activate Forward No Answer |
*93 | Deactivate Forward No Answer |
*98 | Transfer to an Extension |
*99 | Transfer to Self |
|
Shortcut |
Feature Description |
|
7<Extension Number> |
Transfer a call directly to voicemail (3 digit) |
|
99<Extension Number> |
Auto Answer/Intercom |
|
5000 |
Unregistered Login to VMail (prompted for acct no and password) |
|
5001 |
Registered Login to VMail (prompted for password only) |
|
5002 |
Hot Desking Sign In |