Star Code | Feature Description |
*** | Dynamically Park a Call |
*<Call Park Queue> | Park a Call |
*35<Extension Number> | Call Pickup |
*36 | Domain Pickup |
*37 | Group Pickup (Department) |
*40 | Activate Forward |
*41<Forwarding Number> | Set Forward Busy Destination |
*42<Forwarding Number> | Set Forward No Answer Feature |
*50 | Make Agent Auto-Available for Call Queues |
*55<Call Park
Destination> | Retrieve a call from a Call
Park Queue |
*62 | To Voicemail - Password Only |
*67<10 or 11 Digit phone
number> | To Connection w/ Privacy
DID 11 Digit |
*67<Extension Number> | To User w/ Privacy |
*69 | Call Return |
*72<Forwarding Number> | Set Forward Destination |
*73 | DeActivate Forward |
*78 | Activate Do Not Disturb |
*79 | DeActivate Do Not Disturb |
*88 | Make Agent Available for a
Queue (Online) |
*89 | Make Agent Unavailable for a
Queue (Offline) |
*90 | Activate Forward Busy |
*91 | DeActivate Forward Busy |
*92 | Activate Forward No Answer |
*93 | Deactivate Forward No Answer |
*98 | Transfer to an Extension |
*99 | Transfer to Self |
Shortcut | Feature Description |
03<Extension Number> | Transfer a call directly to
voicemail |
99<Extension Number> | Auto Answer/Intercom |
5000 | Unregistered Login to
VMail (prompted for account number and password) |
5001 | Registered Login to VMail
(prompted for password only) |
5002 | Hot Desking Sign In |