Using the TIPS Mass Notification Tool

Using the TIPS Mass Notification Tool

Introduction:

The TIPS Mass Notification Tool is used to send Voice, SMS, or E-Mail to a large group of people that can be sent immediately, or to a future date/time. This feature only works when enabled by True IP Solutions. If you are interested in enabling this feature, please send a request to sales@trueipsolutions.com so we can provide pricing depending on use case.

Popular use cases - Emergency Notifications, Closures, Advertisement, E-mail blast, Resident Activities and much more.

Logging In:


The Dashboard:

View a log of your mass notifications:

Click on the date, to view details of the Mass Notification and status


Manage Recipients:

Click Manage Recipients within the Menu

To Update and Add additional users:
1. Single Records: Click on Add New Record. To edit, select the edit button besides each contact.
2. Mulitple Records: Take your existing or new CSV file (you can export the example one), make changes and select the file to import. Ensure the
Load Preference is set to Update and Add. If you need to replace contacts entirely, you can import a new spreadsheet and select the Load Preference - Replace. 

Send Notifications:

Depending on what is enabled, you may not have all Notification Types available.

Voice:

  1. Select your Recipients
  2. Under Notification Type, select Voice.
  3. Insert your telephone number, or extension within Call Me At to record your greeting. Press Call me and your device/phone will ring.
  4. Upon pick up, you will be greeted with 'Please leave a message, press # when finished'. 
  5. The From Number will allow you to pick any number within your inventory to send the notification out as.
  6. Click the Calendar Picker within Send On to select current time, or a future date.
  7. Once complete, you can click Review and your device/phone will ring, upon picking up, you will hear your notification play back.
  8. Click Submit

Email:

  1. Select your Recipients
  2. Under Notification Type, select Email.
  3. Subject - Subject of Email Notification
  4. Message - Insert Message of Mass Notification (Plain Text Only)
  5. Click the calendar picker within Send On to select current time, or a future date.
  6. Click Submit

SMS:

  1. Select your Recipients
  2. Under Notification Type, select SMS
  3. Message - Insert the SMS Message to send.
  4. Click the calendar picker within Send On to select current time, or a future date.
  5. Select a Number from your Inventory to send the SMS from (an SMS Enabled Number is required).
  6. Click Submit when complete. 

    • Announcements

    • Welcome to our Customer Portal

      Hello and welcome to our new Support Portal! Please register to view and submit tickets. If you have an immediate request, please call us at 855-878-TIPS (8477) or 9102494255

    • Related Articles

    • TIPS Fax Platform

      This article goes over how to setup Faxing within the TIPS User Portal. Office Manager is required to set Faxing for their end users. Users that use MFPs or Fax Machines will need an ATA provided by TIPS. Lastly, you can port your existing numbers or ...

    • TIPS Webphone

      Prerequisites To utilize the Webphone feature, please ensure you have the following: A microphone/headset Your TIPS Portal Username and Password - Please submit a ticket if you need us to reset/provide. Google Chrome Logging In Go to ...

    • Bulk Editing Users within TIPS Portal

      We have introduced a new feature that will allow you to bulk edit multiple users within the TIPS Portal. Items that can be bulk edited are as follows - Site Department Scope (Office Manager, Call Center Agent, Call Center Supervisor) Caller ID ...

    • Using SMS Features within TIPS Portal

      To utilize the SMS feature, True IP Solutions will need to supply a new number or provision an existing phone number with SMS features. Please contact sales@trueipsolutions.com if you are interested. Assigning a Provisioned SMS Number As an Office ...

    • Submit Log Files for TIPS Mobile

      In the event that a user encounters issues with TIPS Mobile, log files can be submitted to the support team from inside the application. TIPS Mobile iOS 1. With TIPS Mobile open, select the three-line "hamburger" menu button from the bottom right, ...