Why Are My Calls Marked As Spam?
We've recently seen a huge uptick in the number of fraudulent and unwanted calls. As a result, the FCC has established new guidelines regarding the way phone carriers deal with spam calls. This means all carriers have to devise and implement a Robocall Mitigation Plan before September 28, 2021.
Foremost among these plans is a new protocol known as STIR/SHAKEN. This protocol consists of a signature that carriers will have to apply to any call they generate, and not just anybody can sign calls. You have to be approved by the FCC's STI-GA (Secure Telephone Identity Governance Authority) as a legitimate carrier to be able to sign calls. The approval and adoption process can be long and arduous and as a result some carriers are able to implement STIR/SHAKEN before others. These carriers that are implementing early are sometimes marking calls that are not signed by a STIR/SHAKEN-enabled carrier as spam or, if the caller has been marked as spam by the carrier's own customers, then they may even block the call altogether. One such carrier that has adopted early is Verizon Wireless.
If your calls are not completing or are being marked as spam then please reach out to our support team and we'll help in any way we can. During the roll-out some carriers are allowing us to request a number be removed from the spam list while others are fully requiring STIR/SHAKEN signature. We are in the final steps of implementing STIR/SHAKEN on our servers and are waiting on the FCC to issue our certificate. If you have any questions don't hesitate to call or email us.
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