v43 New Features
Tiered Round Robin
Round Robin is a type of call queue that evenly distributes incoming calls. This is common in situations such as a sales office where each sales agent needs to be given an equal call volume to fairly distribute potential sales. Tiered Round Robin ...
Custom Call Center Status
To create Custom Call Center Status you will need to be Call Center Supervisor or higher. Create Custom Call Center Status Login to the TIPS Portal Upon Logging on, click on Settings within the Call Center Tab (alternatively, you can reach the same ...
Bulk Editing Users within TIPS Portal
We have introduced a new feature that will allow you to bulk edit multiple users within the TIPS Portal. Items that can be bulk edited are as follows - Site Department Scope (Office Manager, Call Center Agent, Call Center Supervisor) Caller ID ...
How to Install PWA Webphone
To install the Progressive Web App version of the Web Phone navigate to the sandbox at https://portal.trueipsolutions.com and log in using your extension. Please Note: The download will not be offered if you are in Incognito. Click on the Apps menu ...