To better serve our customers, we have made the decision to move our Indianapolis, IN server to a data center in Chicago, IL. This move allows us to be better connected while maintaining a presence in the region.
This new server, chicago-nms.trueipsolutions.com, goes into service December 27th. The server's IP address is 18.104.22.168.
Please add the new server's IP address to your firewall rules by end of business on December 27th to ensure uninterrupted service when we begin the migration. This migration will occur overnight on Monday, December 27. If you experience any issues after the migration, please contact our on-call support associate at (855) 878-8477. We do not anticipate any service interruption as long as the IP address is whitelisted before that date.
Please do not remove the firewall rules for indiana-nms.trueipsolutions.com (22.214.171.124) just yet. Once all devices have been migrated to the new server and we're ready to decommission the old server, we will post a follow-up with directions to remove the previous firewall rules.
This is also an excellent opportunity to review your existing firewall rules to ensure you're up-to-date with our latest recommendations, which can be found in this KB article
If you have any questions, please don't hesitate to contact us by email or phone.
phone: (855) 878-8477