Windows setup for Wisenet Wave Server

On first login the server will force a password change, leave the old password field blank and enter P…..23! as the new password and confirm it. Then click the arrow beside confirm password or hit enter.

The desktop will load and open Microsoft Edge just close all that and open Chrome when it asks to set it as your default click ok and then click set as default at the top of the window that pops up.

Close that window and go back into Chrome, then go to these URLs and download Wisenet Device Manager https://hanwhavisionamerica.com/resources/tools/wisenet-device-manager/

Scroll down the screen and click download beside the latest version of Wisenet Device Manager

Open a new tab and go here for Shepherd https://www.vivotek.com/products/software/shepherd?tab=download

Scroll down the screen and click Software in the middle of the screen

That link will take you here

Download the latest version of Shepherd

Once those are downloaded you can find the zip folders for them in the server download folder, open file explorer and click downloads on the left side of the screen

 These two folders should be in there

Right click each one and click Extract All

 Click Extract

Once it is extracted this window will appear

Open the Wisenet Device Manager v2 folder

Inside that folder will be these two files

Double click Wisenet Device Manager v2.9.2 setup

It will then be installed and appear in the bottom of the Start menu

Next follow the same procedure for Shepherd, right click the folder and Extract All

Once you do a window will open with these two files

Click on Shepherd 3.6.1.0

And it will create and open this folder

Once that folder is open you will see a list of files and the Shepherd Application file

Right click the Shepherd Application file and chose Pin to Start in the menu

Yours will say Pin to, I already did this step before making these instructions

Once this is completed we need to setup some a user for Windows and fix the wave user so the password does not expire.

Do that by going to the start menu and right clicking it, then choose Computer Management

Computer Management will open this window

Go to Local Users and Groups

Open the Users Folder

Right click on the wave user and click on Properties in the pop up menu

Then check the box that is beside Password never expires

Click OK

Then right click anywhere under the user WDAGUtility and choose New User from the popup menu

Enter TIPS as the username and use the P…..23! for the password

Uncheck User must change password at next logon

Check the box for Password never expires

Next we want to rename the server and reboot, do this by right clicking the start menu and choosing System

The System > About window will pop up, select Domain or workgroup in the center of the window

This window will appear

 Click Change and this window will popup

 Change the Computer Name field to be the name of the school with PSRC in front of the name as in the example above. Do not attempt to put spaces in the name.

Click Ok and the system will ask you to reboot for changes to be made, Reboot the server at this time.

Next contact Jason to setup the TeamViewer connection to the server

Wisenet Wave software setup

Click I Agree

Click New System

Click Continue

Click Setup New System

The system will ask for an admin password to be set, use the P…..23! for that account and you will then be logged into the software.

Go ahead and update the software

This screen will appear once you have downloaded the update and clicked Install

Once installed the software will close and you will see this

Click Yes

The software will reopen and be on the main screen, on the right hand side you will see these items in yellow that need to be addressed before the server is completely setup.

In order to address all of these follow these steps

Click the Three line icon at the top left corner of the screen

Choose System Administration

This menu will pop up

Uncheck on this window Enable cameras and servers autodiscovery and automated camera status check

Go to WAVE Sync and click Connect system to WAVE Sync…

Enter this email address psrcwave@trueipsolutions.com and use the P….23! for the password

It will connect and ask you for the local server password enter that and Wave Sync is configured

Now add users for Brian and Myself by going back to the three line menu button and clicking System Administration and then User Management

Click Add User

Enter jpelletier@trueipsolutions.com and make part of Power Users group in the Permission Groups drop down menu and click Add User

Then repeat for brianhales@trueipsolutions.com  

Next go to email address is not set

Use psrcwave@trueipsolutions.com for the email and True IP Solutions for the Full name click apply and the yellow message on the right hand side goes away

Click Ok to close and then go to Email Server is not set on the right hand side of the widow

In this window a unique Mail from email address must be used for example I am setting up this server for PSRCParkton so I am making the Mail from address PSRCParkton@trueipsolutions.com

Next enter this into the Username and Password fields

e97f5b5c-d384-4eec-baa6-9f4ecd816b3d

Use this for Server Address

smtp.postmarkapp.com

Once all that is entered click Ok and go to the No license alert on the top right of the screen

Click on Activate Free License