Frequently Asked Questions
10DLC FAQ
10DLC - What is it? 10DLC stands for 10-digit Long Code. 10DLC messaging lets businesses send sanctioned Application-to-Person (A2P) messaging traffic over local phone numbers, also known as “long codes”. The registration link can be found here. What ...
Why Are My Calls Marked As Spam?
In 2021 the FCC implemented multiple new rules regarding what they call spam calls, or unsolicited calls to landline and wireless phone numbers. These new rules have required phone carriers to implement Robocall Mitigation plans to clearly mark spam ...
Why Are People Receiving Spam Calls From My Phone Number?
Recent months have seen a drastic increase in the number of unwanted and fraudulent calls. These 'spam' calls, as they're commonly called, often come from established business numbers, phone numbers local to you, or even your own phone number. This ...
Obtain IP Address
In the course of troubleshooting Yealink phones it is sometimes necessary to provide the support team with the IP address of a phone. Follow the directions below to find the IP address. Press the Menu softkey on the phone in question. Highlight the ...
My Phone says 'No Service'
When your phone displays 'No Service' it can mean the following: 1. Check to see if the phone is obtaining an IP Address a. Press the physical OK Button on your phone b. A Status screen will display revealing an address. c. If no IP address is ...
How To Transfer A Call?
There are two methods to transfer a call between extensions, Blind Transfer and Assisted Transfer. Blind Transfer: ============== This option transfers the call without notifying the user. Steps for a Blind Transfer: 1-Call is received at extension ...
How To Answer A Different Extension?
General Call Pickup is a feature that allows any extension to answer another extension when ringing. To answer another extension: dial *8 + extension + # For example: Extension 123 is ringing From extension 100: *8123#
How To Enable/Disable Do Not Disturb(DND)?
Do Not Disturb(DND) is a function to prevent incoming calls from ringing the phone. To Enable DND: ============== There are two ways to enable DND: 1-Press the DND button on the phone 2-Dial *78 To Disable DND: ============== There are two ways to ...
How To Setup Voicemail?
To access Voicemail dial 5001 If it is your first time accessing your voicemail box, your default pin is 2016. This can be changed by dialing option 5 within the voicemail menu, than option 1 once the initial setup has completed. Once you have logged ...
How To Enable/Disable Call Forwarding?
To Enable: ========= Dial *72 + number/extension + # to forward a call. For Example: To Forward to another number: *725555551234# To Forward to another extension: *721000# The # sign is optional. It is used to signal the end of the number, if not ...